Public Offer for Paid Services

1. Definitions

• Customer — an individual or legal entity that has accepted this offer.
• Site — the Company's website at https://forzats.ru. The Service is available at web.forzats.ru and web.forzats.com.
• Plan — a set of Service features and limits available for a fee, whose composition and price are published on the Site's pricing page and in the Service account.
• Billing period — the period for which the Customer has paid for the selected Plan (monthly or annual, depending on the chosen billing cycle).

2. Subject matter

The Company provides the Customer with access to the Service's features within the scope of the selected Plan for the duration of the Billing period, and the Customer pays for such access as set out in Section 3 of this offer. Use of the Service is additionally governed by the Terms of Service published on the Site.

3. Plans and payment

• The current composition and price of Plans are published on the Site's pricing page and in the Service account at the time the Plan is subscribed to.
• Payment is made using the methods available in the Service account at the time of payment (bank card or another method offered by the Company's payment partner).
• All payments under the contract are made by bank transfer.
• Prices displayed in rubles include all applicable taxes unless stated otherwise.
• Unless the Customer disables automatic renewal, access to the Plan renews for a new Billing period of the same cycle, charged at the price in effect at the time of renewal.
• Each Plan includes a file storage quota (space for documents, their images and AI chat attachments); the quota size is published on the pricing page and in the Service account. If, after a Plan change or a quota change, the used space exceeds the quota, the Company does not delete the Customer's data automatically, but adding new documents, images and attachments is blocked until space is freed, the quota is increased or the Customer moves to another Plan.
• An individual Customer may buy extra file storage in packs on any Plan, including the free one. A pack is paid monthly or yearly (the yearly price is 20% lower than monthly), renews automatically under the Plan renewal rules and can be turned off in the Service account; the space remains until the end of the Billing period. Packs and their prices are published on the Site's pricing page and in the Service account.

4. Service delivery

Access to the paid Plan is granted automatically once payment is confirmed and remains active for the Billing period. The Services are provided remotely over the internet. There is no physical delivery: access opens in the Service account. The Company may engage third parties (subcontractors, payment partners, infrastructure providers) to deliver the Services without additional approval from the Customer.

5. Cancellation and refunds

• The Customer may disable automatic renewal of a Plan at any time in the Service account; access to paid features remains available until the end of the current Billing period, after which the Plan is not renewed.
• On a first payment for a paid Plan, an individual Customer may request a refund within 14 calendar days of the payment date, provided the paid Plan's extended features were not actually used beyond what is available on the Service's free plan.
• The Customer may demand a refund for services that were not provided, were provided with inadequate quality, or were provided late. Cancellation for other reasons is available where the law of the Russian Federation requires it.
• After this period, and/or where the paid Plan's extended features have actually been used, amounts paid for the current Billing period are non-refundable, except as expressly required by mandatory consumer protection law.
• To request a refund, contact us through the “General inquiries” form, specifying your Account details and the payment date.

These refund terms do not limit any rights that mandatory consumer protection law grants to an individual Customer.

6. Rights and obligations of the parties

The Company agrees to provide the Customer with access to the paid Plan in accordance with this offer and to maintain a reasonable level of Service availability. The Customer agrees to pay for the selected Plan on time, to use the Service in accordance with the Terms of Service, and not to share Account access with third parties unless permitted under a team Plan.

7. Liability of the parties

The parties' liability under a contract concluded on the terms of this offer is determined by applicable Russian law and by the Terms of Service, to the extent not inconsistent with this offer. The Company is not liable for failure to deliver the Services due to circumstances beyond its reasonable control (infrastructure provider outages, third-party actions, force majeure). A party affected by force majeure notifies the other party within 30 business days. If such circumstances last more than 60 business days, either party may withdraw from the contract.

8. Term of the offer and the contract

This offer remains in effect until revoked or replaced by a new version. A contract concluded on the basis of accepting this offer remains in effect for the Billing period and renews for a new period upon automatic renewal, unless disabled by the Customer as described in Section 5.

9. Changes to this offer

The Company may amend the terms of this offer by publishing a new version on this page together with its effective date. The new version applies to acceptances made after publication; for an already-paid Billing period, the terms in effect at the time of payment apply.

10. Miscellaneous

This offer is governed by the laws of the Russian Federation. The contract and correspondence between the parties are in Russian. Before going to court, a party sends the other party a written claim; this pre-trial step is mandatory. Matters not addressed by this offer are governed by the Terms of Service. Company details: FORZATS LIMITED LIABILITY COMPANY (FORZATS LLC), INN 9728179511, KPP 772801001, OGRN 1267700349190, address: 117342, Moscow, municipal district Konkovo, Butlerova street, bld. 17, premises 95/3, Russian Federation. Email: info@forzats.com.

11. Contact us

For questions about this offer, plans, and billing, please use the “General inquiries” form on the Site.